Allianz launches digital claims hub for brokers and fleet managers
Allianz Insurance has introduced the Allianz Claims Hub, a digital platform for brokers and motor fleet customers to report Motor Fleet claims and track all types of motor claims. It also launched a claims app called Allianz Notify to allow fleet drivers to report their own claims.
The Allianz Claims Hub is an online portal that allows brokers and fleet managers to take the management of commercial motor fleet claims into their own hands, by providing secure and convenient end-to-end claims notification and tracking. Brokers and customers can notify motor fleet claims 24 hours a day, 7 days a week, using a simple and dynamic question set which allows Allianz to progress claims straight away. The portal also provides the capability for supporting documents and images to be uploaded securely and swiftly at any stage in the journey.
The Allianz Claims Hub’s self-service claims tracking facility allows users to efficiently check the status of commercial motor claims, including motor fleet and motor trade road risk claims. It provides access to relevant financial information including reserves and payments, plus details of instructed third parties such as solicitors and vehicle repairers. If a vehicle repair is being carried out by an Allianz Approved Repairer, the tracking tool will also provide updated information about the status of that repair.
The Allianz Notify App allows motor fleet managers and drivers to report their own claims quickly. Drivers can submit a claim directly at a time that’s convenient for them and securely exchange insurance details with any other parties involved in an incident. On average, using Allianz Notify, drivers can make a claim in three-to-five minutes.
“Businesses across the UK are currently facing unprecedented challenges. At this time it has never been more important for us to provide as much support as we can and make the claims process as easy as possible for our broker partners and customers. I’m proud that the Allianz Claims Hub allows our customers to quickly and conveniently notify and track motor fleet claims. Alongside the Allianz Notify App, we believe these digital claims assets will bring significant improvements to the claims journey for both our broker partners and motor customers.” – Margaret Scott, head of claims strategy and customer experience, Allianz Insurance.