First Allianz, Now AXA – Deploying Web Chat Solutions

Global tech solutions provider SSP Worldwide has two reasons to celebrate. Both Allianz and AXA have teamed up with SSP to enjoy Polaris imarket live-chat service. Specifically, AXA is using the service so that brokers can easily connect with underwriters via its commercial e-trade platform. “Figures from AXA show that 92% of brokers rate its live-chat as good or excellent, so by enhancing this engagement between insurers and brokers, our integrated web chat functionality will encourage brokers to make greater use of this channel, driving adoption of commercial e-trading” – SSP Distribution Director Ron Atkinson.  Did you know? With Polaris, brokers that use the web chat service, can get an email, sent automatically at the end of each chat, with a transcript of the conversation, for audit purposes or else.