Generali Global Assistance launches self-service fraud alert feature

Generali Global Assistance (GGA), developers of identity and cyber protection platform, announced that it has added a self-service fraud alert function to its customer identity protection portal, Iris®, as an additional product feature.

A fraud alert is a notice placed on a customer’s credit report that instructs creditors to notify the protected customer before opening a new account in his or her name. This new self-service fraud alert option enables identity protection portal users to respond quickly to unauthorized and potentially fraudulent activity involving their identity and lines of credit.

“With the launch of this new in-portal option, customers can now activate a fraud alert right in the tool and notify creditors to take reasonable steps to verify their identity before issuing credit. This can provide customers with an early warning that their identity has been compromised and an additional safety net against the opening of fraudulent credit accounts. Our team is continually improving our identity protection portal and seeking ways to empower consumers to better protect themselves from any threats to their identity with new features such as self-service fraud alert functionality.” – Paige Schaffer, CEO, Global Identity and Cyber Protection Services.

Traditionally, customers that want to place fraud alerts on their credit reports need to contact GGA’s resolution center to connect with one of the credit bureaus directly to activate a fraud alert. With GGA’s self-service feature, a fraud alert can now easily be activated directly through its portal. Once a customer logs onto the portal, they will see an option for activating a fraud alert. After following the onscreen prompts and verifying their identity, the fraud alert notice will be active on their credit report for a period of one year.

“A simple identity verification process is all that’s needed to activate continuous credit fraud monitoring, providing our customers and our client’s customers – such as credit unions, banks, and insurers – with additional peace of mind.” – Schaffer.