Houzz partners with Mulberry
Product protection platform Mulberry Technology announced a partnership with Houzz, a platform for home remodeling and design, to offer protection plans on thousands of products across the Houzz Shop, ranging from furniture and area rugs to lighting and vanities. The protection plans allow customers to buy additional coverage for up to 10 years post-purchase and protect customers against issues ranging from pet damage and food spills to product defects.
“At Houzz, we are always looking for ways to make the home remodeling and design process more fun and productive for everyone involved. Mulberry makes the protection plan process seamless for people when they’re purchasing products on the Houzz Shop. Mulberry’s team and technology make it easy to launch and maintain the program without creating extra technical and operational overhead for our team.” – Lisa Rambo, Vice President of Marketplace Operations at Houzz.
Leveraging Mulberry’s proprietary product classification engine, new additions to the Houzz Shop are automatically matched with corresponding product protection offers, requiring no ongoing development work from the Houzz team.
“Houzz delivers an outstanding customer experience and we’re excited to be part of that. Mulberry focuses on making the product protection experience better for people: both the shoppers buying plans and the teams at retailers working to offer protection to their customers.” – Chinedu Eleanya, co-founder and CEO of Mulberry.
Customers can file a claim through Mulberry’s platform where they’ll go through a ‘fast, intuitive process’ to get their issue resolved.