Mercury Insurance expands DIY home inspections
Mercury Insurance announced it is now offering to all of its homeowners policyholders DIY inspection services using an advanced Artificial Intelligence (AI) assistant. The app, which was initially rolled out in New York and New Jersey last summer, guides homeowners through a self-inspection of their property and gives them the option for a contactless experience. The AI assistant is available to download as a mobile app from the Apple App Store and Google Play.
“We do so much with smartphones now that giving our insureds the ability to use photos and video to capture and verify the characteristics of their property made so much sense. The AI in our app is top-class, making it super simple to complete a self-inspection. The step-by-step instructions are easy to follow and fun to use!” – Mercury Insurance Portfolio Underwriter Holly Sacks.
New Mercury homeowner policyholders will be emailed a link to download the app and activate it. Then, they can complete the self-inspection at their leisure with no appointment needed. The virtual inspection is conducted with state-of-the-art AI, high fidelity video and a conversation feature to streamline the experience while capturing everything Mercury needs to accurately underwrite a policy. On average, the self-inspection process takes less than 30 minutes.
Flyreel , Mercury’s home inspection app technology partner, is the pioneer in developing advanced AI to help insurance providers protect policyholders and their property using AI-assisted, self-service inspections.
“We’re grateful for the opportunity to support Mercury Insurance as they push the envelope of innovation, deploying the best of today’s technology to better serve their customers. Their relentless commitment to protecting homeowners while delivering an industry-leading customer experience makes us proud to be their partner.” – Flyreel CEO Cole Winans.