Sensely partners with Krungthai-AXA Life Insurance

Virtual assistant company Sensely announced a partnership with Krungthai-AXA Life Insurance, a Thailand-based carrier providing health insurance to approximately 500,000 members. Under the partnership, Krungthai-AXA Life has integrated Sensely’s technology and health solutions into its recently launched Emma by AXA application, an all-in-one digital solution which offers policyholders instant access to a range of convenient healthcare services and policy information in one application.

Emma by AXA includes the Sensely Symptom Checker, which utilizes a combination of voice, chat, and avatar-based interaction. To get started, users enter their symptoms by chatting with the Sensely avatar and “in just a few minutes” they receive a recommendation for the appropriate level of care and information on where to go next.

In addition to the Symptom Checker, Emma by AXA also includes a variety of other service options: including telehealth, network directory location information, health content, and policy information services, such as electronic insurance cards.

“Providing enhanced access to world-class health services creates immediate value for our members. The Emma platform offers a full spectrum of tools and services to enhance health and wellness, helping members to live their best lives, while being delivered with a modern customer experience that leads the industry. Partnering with Sensely helps accelerate our efforts, and we look forward to broadening and deepening the relationship.” – Pakawipa Charoentra, chief customer officer of Krungthai-AXA Life.

“We’ve been impressed by the AXA team’s commitment to being their policyholders’ go-to resource for accessing and navigating healthcare services in a friendly and helpful manner, with digital services playing a leading role. Enabling easy, user-friendly access to trusted health information has never been more important, and we’re looking forward to continuing to work with Krungthai-AXA Life to drive increasing member value over time.” – Adam Odessky, CEO and co-founder of Sensely.