Sensely partners with Krungthai-AXA Life Insurance
Virtual assistant company Sensely announced a partnership with Krungthai-AXA Life Insurance, a Thailand-based carrier providing health insurance to approximately 500,000 members. Under the partnership, Krungthai-AXA Life has integrated Sensely’s technology and health solutions into its recently launched Emma by AXA application, an all-in-one digital solution which offers policyholders instant access to a range of convenient healthcare services and policy information in one application.
Emma by AXA includes the Sensely Symptom Checker, which utilizes a combination of voice, chat, and avatar-based interaction. To get started, users enter their symptoms by chatting with the Sensely avatar and “in just a few minutes” they receive a recommendation for the appropriate level of care and information on where to go next.
In addition to the Symptom Checker, Emma by AXA also includes a variety of other service options: including telehealth, network directory location information, health content, and policy information services, such as electronic insurance cards.
“Providing enhanced access to world-class health services creates immediate value for our members. The Emma platform offers a full spectrum of tools and services to enhance health and wellness, helping members to live their best lives, while being delivered with a modern customer experience that leads the industry. Partnering with Sensely helps accelerate our efforts, and we look forward to broadening and deepening the relationship.” – Pakawipa Charoentra, chief customer officer of Krungthai-AXA Life.
“We’ve been impressed by the AXA team’s commitment to being their policyholders’ go-to resource for accessing and navigating healthcare services in a friendly and helpful manner, with digital services playing a leading role. Enabling easy, user-friendly access to trusted health information has never been more important, and we’re looking forward to continuing to work with Krungthai-AXA Life to drive increasing member value over time.” – Adam Odessky, CEO and co-founder of Sensely.
Get Coverager to your inboxA really good email covering top news.
The program includes 3D virtual assistants that provide Nippon Life sales representatives with information about the full variety of Nippon Life policies and related services. The company's more than 45,000 sales representatives access the content via their mobile devices, which offers convenience, speed, and the ability to retrieve information around the clock.