Achmea introduces remote claims handling

Achmea will halve the number of physical appointments for the handling of damage reports in the upcoming period. On behalf of Achmea, bodyshops visit tens of thousands of damaged homes and businesses every year. The process requires two visits: the first to assess the damage, and the second to repair it. When possible, the damage will now be recorded digitally. Customers responded positively to a trial earlier this year.

Achmea has tested the new method with construction company Kleijngeld from Waalwijk, before the start of the pandemic. “After receiving a damage report, the construction company sends a secure link to our customer. He then only has to click on the link and be present at the site of the damage. Opening the link can be done via any smartphone or tablet. When that has happened, the insured and the employee of the construction company look at the damage. Without seeing each other. The insured does not have to do anything after the interview. And we have a complete file.” – Erik Welling, Achmea.